top of page

Refund Policy

Refund Legal Disclaimer

​

Last Updated: 06/11/2025

​

By using Memix.co.uk (“we,” “us,” or “our”), you acknowledge and agree to the following refund terms and limitations:

  1. No Guarantee of Refunds All purchases made through our platform—including subscriptions, promotional tools, and premium features—are final unless otherwise stated in our Refund Policy. Refunds are issued solely at our discretion and are not guaranteed.

  2. Usage-Based Evaluation Refund eligibility may depend on whether the purchased service has been accessed, used, or delivered. Partial use or activation of a service may void refund eligibility.

  3. Third-Party Transactions We are not responsible for purchases made through third-party sellers, external links, or embedded content. If you complete a transaction outside our platform, you must contact the seller directly for support, returns, or refund requests. We disclaim all liability for third-party products, services, or refund disputes.

  4. Payment Processing Refunds, if approved, will be issued to the original payment method. Processing times may vary depending on your bank or payment provider. We are not liable for delays or failures in third-party payment systems.

  5. Policy Changes We reserve the right to modify or terminate this Refund Disclaimer and our Refund Policy at any time without prior notice. Continued use of the platform after changes constitutes acceptance of the revised terms.

  6. Legal Limitation To the maximum extent permitted by law, we disclaim all warranties related to refund eligibility and limit our liability for any claims arising from denied refunds, payment errors, or third-party disputes.

Refund Policy - the basics

Refund Policy for Friends

​

Effective Date: 06/11/2025​

​

1. Overview

​

This Refund Policy outlines the terms under which users may request refunds for paid services offered directly by Memix (“we,” “our,” or “us”), including subscriptions, promotional tools, and premium features. It also clarifies our position on purchases made through third-party sellers or external links.

​

2. Eligibility for Refunds

​

Refunds may be considered under the following conditions:

  • You were charged in error.

  • You experienced a verified technical issue that prevented access to a paid feature.

  • You cancel a subscription within the eligible refund window (see Section 3).

  • You made a duplicate purchase.

Refunds are not guaranteed and are issued at our sole discretion.

​

3. Subscription Refunds

​

  • Monthly Subscriptions: Refunds may be requested within 7 days of the initial purchase if no premium features were used.

  • Annual Subscriptions: Refunds may be requested within 14 days of the initial purchase, subject to usage review.

  • Renewals: Refunds for automatic renewals must be requested within 3 days of the renewal date.

​

4. Promotional Tools and One-Time Purchases

​

  • Refunds for promotional tools (e.g., post boosts, profile highlights) are only available if the service was not delivered or failed due to a verified technical issue.

  • Used or partially delivered services are not eligible for refunds.

​

5. Third-Party Purchases and External Links

​

  • Our platform may include links to third-party sellers, services, or products. Purchases made through these external links are not managed or processed by Memix.

  • We do not control third-party pricing, delivery, or refund policies.

  • If you made a purchase through a third-party link or seller, please contact the seller directly for support, returns, or refund requests.

  • We are not responsible for disputes, delays, or issues arising from third-party transactions.

​

6. How to Request a Refund

​

To request a refund for purchases made directly through our platform, please contact our support team at: 📧 info.memix.us@gmail.com

Include:

  • Your account username or email

  • Purchase date and receipt

  • Reason for the refund request

We aim to respond within 5 business days.

​

7. Payment Processing

​

  • Approved refunds will be issued to the original payment method.

  • Processing times may vary depending on your bank or payment provider.

​​​

8. Changes to This Policy

​

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

bottom of page